Wednesday, May 23, 2007

Visual vs. Visible identity





“This logo option symbolizes peace, prosperity and passion. The three green dots at the back symbolize harmony with different elements of environment. The design retains brands youthful exuberance and progressive attitude..”

“This colour and typeface symbolizes warmth and care. It has traditional roots and yet progressive in its orientation”


I am sure many of us have been part of or witnessed such discussions about brands and their visual identity. No doubt there is an entire stream of professionals who have their careers dedicated towards the ever-growing scope of brands & visual identity.
It is equally interesting to note that most of this art and science behind branding and visual identity is western in its origin.
This western emphasis on visual identity (stories behind mnemonics, colours etc) assumes

1.The audience/consumer is matured enough to understand these
2.There is high degree of involvement & interaction between the logo, brand colours packaging on one side and the user or shopper on the other
3.The purchase context is impersonal/self-help in other words a lot depends on what is written on the pack or the symbols and colours shown on the signage
4.Also, it assumes that the shopper is individualistic (the way western societies tend to be) and individualism manifests itself in the purchase habits viz. personal decisions and relatively limited resorting to referrals

Cut to the reality of Indian masses

1.Majority of consumers are not educated or informed
2.Role of branding is more to do with awareness and identification (be able to see it and identify it rather than cherish it or engage in the story of the colour)
3.Role of demonstration (dikhao), narration (sunao) and, music (bajao) is far greater than plain reliance on ‘signaging’
4.Personal interaction with the product (packaging, symbols, colours, signages etc) are important but subordinated by the extent of interaction with the retailer

The message here seems to be that in a market like India (esp. mass market) and at least in the foreseeable future notwithstanding the ongoing retail boom (see for yourself how even large format self-help stores have much more human interaction through the support staff, than what west would ever imagine) most of the mass brand logos would need visual identities that help the consumer in identifying the brand and not as much in making the customer feel in a certain way.
Also, design briefs for logos that are usually based on a western philosophy of ‘telling a story in your symbol’ might not be the driving mandate for logo or brand mnemonic designs for Indian market. Majority of shoppers in India are at a more basic level of ‘identifying’ the brand or name with the color or symbol or the shape.
This does not mean that one market is highbrow while the other is not; it just means that both markets are at different stages of development.
Thus brand mnemonics; logos; colours etc (and at least for mass brands) need to be more information oriented than story or perception oriented

In India we have enough retailers and one to one interactions that are warm, caring & human, let us not make brand colours, mnemonics, typeface etc. duplicate the effort. They can better deploy their energies by standing out and being visible than being visually rich with layers to their meaning.
New Indian mass thus need not sweat too much on the colour of the there dots at the back of the branding unit.. nobody is seeing or understanding it anyway.

9 comments:

Deepak Purchanda said...

Hey Saurabh excellent post once again ...this brand imagery question came to my mind several times. You have provoked it again.

If you were given this task to design the brand for a global yet youth centric telecom co. called Sony Ericsson. What would be your logo and why ?

Saurabh Sharma said...

Thanks for your feedback Deepak. Thanks again for asking a specific question.
I guess I need to clarify something before I move into answering your question.
The point I am making is in connection with 'a certain kind' of consumer/shopper. As I look at them these people are relatively less educated and not as matured (assuming understanding logo nuances amounts to consumer maturity!).
For such consumers the role of logo or branding unit is not experience or engagement but identification and awareness. In effect my point of view is restricted to mass brands operating primarily in a relatively lesser developed markets viz. Rural and semi urban India.

Two ways of doing this:
1. Use symbols from local culture to symbolize meanings (I think Rin has done it very well in the past)

2. Use brand name typeface (and not logo) to identify yourself. This will help more in semi urban markets where people are able to read better (at least much better than rural markets). Here we are talking predominantly about the middle and lower middle class consumer (bad generalizations!) but for want of a better classification. I think Sony does it very well so do Videocon & Samsung.

Coming back to your question about Sony Ericsson I guess it operates in a much more 'awakened' and dynamic market. The Walkman logo (remember the new "W") does a neat job of making Sony look cool.
Happy observing and applying!

Vednarayan Sirdeshpande said...

Hi Saurabh..,

This post about visual identity not only shows the deliberation and effort gone into designing Logos/Images.., But the level of understanding required on the consumers part to know or at least relate to the Logs/Images in some way.. And where the Indian consumer lies in this whole process..

Can the retailer of India learn from the political parties of India which have used Logos/Images to their best.. BJP, Congress, Shiv Sena, BSP….. All have distinct visual identities to reach the masses of India (They do a really good job to promote their identity too). Could retailers have home grown Logos/Images with relevant meaning which will appeal to the consumers and has a brand fit too just like our political parties..?

Saurabh Sharma said...

You are right Ved. There is a lot that "mass marketers" in India can learn from political parties about ways of reaching out to people and connecting with them.
Logos could learn a lot from party symbols.
What I have not mentioned in the original post and could perhaps now be added to it how can marketers connect with the mass audience and yet help them graduate to a more matured consumer state. I am assuming that a more matured consumer would be an added benefit for the marketer.
Though the flip side is that the more matured the consumer gets the tougher it becomes to market to him/her..the challenges, I say, are endless..

vipin said...

Saurabh..I think if ur belief that logo,colours and pacaking is not relevent for the indian consumers then may be for the masses dominated country brand mgmt becomes dysfunctional.
But then here we have whole lot of examples of highly sucessful mass brands.
may be the three dots that u said is ir-relevent is a percieved symbol of quality rating for them.
my opinion is that brand mgmt has a bigger role to play for consumers to understand it.Till the time brand managers do not take the task seriously they will keep saying ..masses can not understand our languagge.

Anonymous said...

hello all, im tryin to break out from the restrctions of brand mnemonic..i am already working on a baby formula milk portfolio...the first product came out in red color (the package is in pink)...now my plan is to keep the logo n brand name same but the change the logo color matching with the packs ( like Orange logo with yellow pack)..so the crticis n experience marketeer have been warned me not to aplly this technique..specially for a relatively newer product like mine...but personaly i want to break out of the brand mnemonic idea n want to see how the same logo in diff color ( in diff packs as well) works. so dear will it be a samrt idea to do so?? what do ya ppl think??

Saurabh Sharma said...

Thanks for reading. To answer your question, I would like to step back and ask myself "What do we believe does our Baby Milk Formula stand for in consumer's mind?” What are the words, images, colours etc that are associated with it if any.
Any new packaging, product or brand mnemonic should be determined on the basis of this understanding.
If there are no clear associations then - I would assume that we are starting with a clean slate (which is both a good news, because we have a lot of freedom to do anything that we like, and is also a bad news because we have not been able to make our brand stand for anything thus far. The latter seems to be a little strange because if we are successful in the market we should ideally own some kind of image among our consumers.
In sum – let us get some feedback from our consumers before we self-judge anything.
This is a long response - but I hope it helps in some way

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