Thursday, August 21, 2008

Form Function Faceoff


Only after the dust settles, and the euphoria of holding a very beautiful looking mobile phone is replaced with the realism about “what am I getting for what I am paying”, will the real winner emerge.
Today, as I sit writing this, many would be queuing up outside the Sahara Mall. Today is the iPhone day!
Now Indians will get a phone on which they can pinch pictures with two fingers and make them big or small, will no longer need a stylus and yet need not press any buttons to do what they want to do, would see outstanding details on the screen, would experience desktop-like internet, would experience and unlimited new applications that can be downloaded from the App Store. And most importantly from today they will make heads turn. Well, at least a little.
So, iPhone has it all. Or does it? To me it has great form – shape, look, display, BRAND, status, some novel features to make girls in your office say “Wow!” and rub their shoulder (unknowingly) against yours, a little longer as you show them what the phone can do in contrast to the usual “New phone, nice!” and walk away kind of situation.

Attention for female colleagues apart, but iPhone has its own share of limitations, which I am sure the readers here would have already experienced of read about viz. the hugely infamous ‘no copy pasting and forwarding of messages’ (due to this Vodafone & Airtel make less money from SMSes that are forwarded, no wonder they have not shown any mercy in pricing the device!), Bluetooth only for hands free, no transferring of contacts between the SIM and the phone (strange), no recording of video (that is even more strange) and to top it all no option for external memory. So an 8 GB or a 16 GB iPhone will live as an 8 or 16 GB and die like that! Pity, in our times of expandability and modularity – we can’t do much about that on the iPhone.
This said iPhone is the greatest mobile ‘form’ that money can buy. I would have said this about functions too but because there is no 3G service in India yet, iPhone will remain a hugely underutilized device.
How? Well, for example with 3G you could have watched the much awaited Vijender Kumar fight at 9:30 pm tonight, on-the-go (and needless to say could have made more heads turn!)

While you cannot yet watch the Boxing match tonight, on your iPhone, Nokia pulled of a punch on the day of India’s second medal at the Olympics. They have tried to preempt the iPhone launch with their N96. So what makes this worth looking at as compared to the hugely attractive and so much more talked about iPhone? To me, a lot is going for it. Just sample some of the things that it offers. N96 is a dream come true for memory hungry Indians at 16 GB expandable to 24! With that kind of ‘memory’ I really do not think if N96 will ‘forget’ much. For instance it will remember 18000 songs, keep as much as 20,000 pictures at 5 Megapixel, and store as much as 60 hrs of video that can be viewed on its 2.8” screen.

It also has a novel feature called Wave Secure that will help you back up your phone on the net and even help you track it if you misplaced it. While these are more of the device virtues, which Nokia has traditionally been strong in, what are more impressive are the new applications. Maps functions helps you create your own ‘soft maps’ (I like soft maps), so you can location tag your pictures and create your own world, your own topography for you to share with those who are close. N96 also helps us access OVi, which will now finally go head to head with Apple Apps and we’ll come to know who stands taller.

So how is the stage set? Who will win? Why? What to expect?
The way I look at these two launches is Apple is finally stepping on Nokia soil. I suppose India and China are both big Nokia markets without any iPhone yet. So it would be interesting to watch how things unfold.

Some initial thoughts:

1. I look at this as a battle between form (3G iPhone, in 2G environment will continue to be more of a looker than a doer!) and function (the ‘very loaded’ N96)

2. I see this as a battle for the top slot in terms of image - Apple iPhone Vs. Nokia N 96 – Nokia’s convergence flagship
But the way I look at it now, Apple could win round one – the first batch of sales, because a N96 still looks like a Nokia, and people have seen that look and are a little jaded. They want to flirt with design. And for people ready to pay that price – functionality can take a break for a while (until at least as long as they do not get bored with their iPhone)

3. This might sound a little provocative but I see a lot of girls buying the iPhone – it’s a beautiful thing to carry and it does cute things too!

To me while the iPhone is entertaining, N96 is entertainment converged but people will take time to discover the meaning of entertainment converged, till that time they will fiddle with their iPhones.Another thing, a little unrelated but interesting none the less, is to watch that will be useful to track is iPod sales in India after the iPhone launch. I understand that Apple will end up selling fewer of those, because the iPhone can do a good deal of personal stereo pretty well.

At the end, I look at iPhone’s launch and its predictable success, (unless the devices have a bug or something that makes people regret their decision) as an example of how great product design can cover many a weaknesses of the product. I see N96 as a great workhorse who unfortunately still looks like many other Nokia phones that came before that - one of the reasons why it would be overlooked by many who actually need it.May the better product win!

7 comments:

Unknown said...

Well captured indeed!
Well as far as my take on this is concerned, all those Indians (techies mostly and a handful at that compared to the population of mobile users here) who were iPhone crazy, took the risk and got one much before the official launch (the usual iCracked stuff..)
Well for the rest who could not take a risk then will still not take risk now as Airtel & Vodafone have priced it like crazy.
Customer awareness will play important role in India, aAnd here is a nation where people might forget to wear undies but will never forget their phone with all that downloaded music, movies, MMSs and a lot more crap they refer to as entertainment.
3G in India will take its own sweet time to happen and then there will be allied/applicable "extra charges” for that as well. So what good will a 3G iPhone do? I fail to understand…
Most interesting thing to watch out for is the pressure (though given the pricing there will hardly be any) at the customer care centers for both Airtel and Vodafone explaining why the iPhone crashes/slows down so often after you downloaded some apps from iPhone installer ;-) and believe me that’s exactly what most of the brand new iPhone users do in the very 1st week of purchase.
My suggestion to all mobile crazy geek would be to spend money (spend if they must) on N96 and wait for the iPhone to stabilize from technology, serviceability and most importantly pricing stand point!
Your 36100K worth, expensive excitement, will die down in 1 week flat and the reality starts seeping in!!! Trust me :)
Imagine your wretched life without being able to “delete” individual messages, forward “any” messages, no “copy” “paste” of any message/text that you are so used to on Nokia? Not to mention the fun of typing messages without any buttons to glide on :P
Choice is yours as after all its your/your dad's money :P

Rohit.

Saurabh Sharma said...

Thanks for reading Rohit. I understand and agree with almost all that you have mentioned.
Your concerns on price are reflected in the fact that there were 'NO' long queues outside any of the stores as I am told.
I also look at your response from a user's perspective. I guess you have seen all of those glitches that you have mentioned fro mclose quarters.
It is a god idea to wait for the technology to stabilize. What escapes my understanding is how come we never hear of any of this bad press about the iPhone? Smart PR or bad quaity of products being shipped to Asian countries by Foxconn?
It would be interesting to watch which direction the the N96/iPhone match heads finally.
Do keep writing

My Travel Blog said...

hi saurabh, my take on this is a little different ... for me, the iphone will always be the winner even if nokia and others manage to pack in a lot more in terms of features ...
consider this ... people picked up the iphone from the grey market and cracked the code to use it. did they not know the limitations then? off course they did. But it didnt matter.
People still know that other phones in the market pack in a lot more (N96, samsung new phone etc.) yet they feel bad that the iphone is highly priced and out of reach ...
Before we buy a phone we research it to the core ... try and see if it has all the features packed in. How many of these do we actually use? not many? and we know it, yet fail to acknowledge it.
there a much deeper reason in it that stems beyond technology. Remember when our parents told us not to do things when we were small? we always went ahead and did them. Why? inquisitive/rebelious i guess. well, whatever you call it, thats todays consumer. A complex ball of contradiction. Logic doesnt hold good with them.
and this is why im forced to believe that the iphone will immerge the winner as they have cracked the look/style quotient which is desired and used by all. Functionality? Naaaaa ... doesnt matter at all.

Saurabh Sharma said...

Thanks for reading Sanjeev. You are right the form is important. Also, “I want more features” is more of an ‘at the time of purchase behaviour’ or perhaps a way of justifying an expensive purchase.
iPhone sold very well through the unofficial channels because people who craved the form bought it anyhow. iPhone should still sell a few more after the official launch (although much less than what it would perhaps have sold had the price been more realistic). But this price is not sustainable.
I feel that people 'intuitively' know how much they should pay, even if it is a novel form. This would dissuade people from the 3G iPhone initially and I hope Apple can come back strongly after the price revision, which if I were to go with the feedback from Delhi & Mumbai so far, might happen sooner than expected.
Also, people who bought iPhone before its formal launch are an interesting group to observe. To me they are enthusiasts who lead adoption. (Incidentally they also paid a little less that the price the phone has been introduced at in India) Will iPhone’s present form be able to justify its (high) price? I am not very sure of that. However it would be interesting to see how things play out. Do keep writing.

My Travel Blog said...

hey saurabh,
i do agree that the price is a bit of a dampner here ... and yes, it would be interesting if apple actually reduces its price. Im really interested in seeing how that would impact the other players who are currently gearing up ... lets just wait and watch to see what happens but ill still say that ive never seen a product being so sought aftered ... there has to be some magnetic pull that the brand has mastered which makes it such a hot topic to debate ... may the best man win!

Saurabh Sharma said...

Yes Sanjeev, it sure has some pull that you and I are discussing it. Perhaps we would never have discussed N96 as much if it were not pitted against iPhone.
A great product or brand makes its competitors famous too. Perhaps like in politics - we are almost always told who is contesting against a heavyweight candidate.
Let's watch the verdict as it comes in.
Do keep watching closely!

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